Returns & Exchanges

At Owl, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all unused items in their original packaging. Whether you need a different size or a full refund, our simple process ensures your shopping experience remains seamless.

1

Initiate Your Request

Log into your Owl account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all tags are attached and the packing slip is included inside the box.

3

Print and Attach Label

Download and print the prepaid shipping label from your confirmation email and securely affix it to the outside of your parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number handy while we process your refund within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing